Part of the VeloxaHost platform

Every customer conversation. One shared inbox.

Veloxa Desk brings live chat, email and your help center into one place, so your team answers faster and nothing slips through the cracks.

Channels: Chat, email, help center
Languages: Widget in 30+ locales
Hosting: Run by VeloxaHost

desk.veloxahost.com/app

Open · 3

Deniz K. now

My site shows a 502 since…

Website

Alex M. 4m

Invoice for October

Selin A. 12m

How do I add a domain?

Website

Deniz K.

via Website · assigned to Support

priority

Hi! My site shows a 502 since this morning. Can you take a look?

Thanks for reaching out! The PHP pool on your server restarted. It's back up now, and we've added a health check.

Reply… type / for canned responses Send

Features

Everything your support team needs

Fewer tabs, faster replies. Built for small teams that care about every customer.

Shared inbox

Chats and emails from every product land in one queue. Assign, mention a teammate, add private notes and resolve together.

Live chat widget

One script tag adds a fast, branded chat bubble to your site, in your customer's language, with a pre-chat form when you need one.

Help center

Publish guides and FAQs on your own portal. Customers find answers before they ask, right inside the chat widget too.

Automations

Route conversations to the right team, label them and set priority automatically. Canned responses answer the common questions in a keystroke.

Business hours

Set opening hours per inbox. Out of hours, customers get a friendly auto-reply and know when to expect an answer.

Reports

See first response time, resolution time and volume per inbox, team and agent, and spot where customers wait too long.

Channels

Meet customers where they already are

Each product gets its own inboxes and help center, and your team works them all from one dashboard. Customers never see the plumbing, just quick answers.

Website chat: per-site widget, language and colors
Email: support mailboxes become conversations, replies go out from your address
Help center: public articles in every language you support
API & webhooks: connect your own tools and team chat

How it works

Live in an afternoon

1
Add your channels

Paste the widget snippet into your site and connect your support mailbox.
2
Invite your team

Create teams, set business hours and save the replies you send every day.
3
Answer from one place

Every conversation shows up in the shared inbox, on desktop or in the browser on your phone.